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Front Office Representative

2 weeks ago

Al Farwānīyah, Al Farwaniyah, Kuwait beBee Careers Full time
Job Description

An Executive Receptionist plays a vital role in ensuring the satisfaction of executive guests throughout their stay at the hotel. This involves responding efficiently to their enquiries and offering advice and information as requested.

Key Responsibilities:
  • Welcome executive guests on arrival and assist them during their stay, dealing efficiently with enquiries and any complaints
  • Process accurately check-ins and check-outs
  • Ensure that all guest supplies and amenities are offered and replenished to the required standards
  • Stay current with all hotel services as well as VIP requests and special events
  • Demonstrate a knowledge of external locations, attractions, and landmarks in the vicinity
  • Project a professional manner with an emphasis on hospitality and guest service
  • Comply with Hotel security, fire regulations, and all health and safety legislation
  • Execute tasks as instructed by the Executive Lounge Supervisor or Manager