Lead Operations Coordinator

2 weeks ago


Kuwait City, Al Asimah beBeeOperations Full time

A senior-level management position oversees daily operations of the Forms/Publications and Reproductive Services sections.

About the Role

This role is responsible for ensuring all Performance Work Statement requirements are met while providing publications and reproduction support.

Key Responsibilities:
  • Prioritize and assign work to achieve maximum efficiency and quality service.
  • Establish a flexible training program, cross-train employees in operations, ordering and issuing publications, submitting monthly CDRLs, and reporting changes.
  • Conduct a 100% monthly inventory of all forms stored and on hand in the warehouse.
  • Participate in developing and updating section Standard Operating Procedure (SOP), work instructions (WI), and forms.
  • Resolve customer issues and coordinate collection of requested items.
  • Submit Contract Data Requirement Lists (CDRL) on the last work day of each month to the SSD Manager.
  • Maintain Electronic Technical Manuals (ETM) for the US Government.
  • Communicate with Army Europe for urgent requests of forms or publications.
Qualifications:
  • Minimum Qualifications:
    • High School diploma and a minimum of 3 semester hours above high school English from an accredited school.
    • Valid driver's license and ability to acquire a Kuwait Driver's License.
    • Capability to acquire and maintain a CAC card.
  • Experience:
    • 5 years' experience in office administration and customer service roles.
    • 2 years supervisory or management experience.
    • Exceptional knowledge of DA PAM 25-33 (Users Guide for Army Publications and Blank Forms).
  • Skills:
    • Excellent written and verbal communication skills in English.
    • Advanced computer skills in MS Office applications.
    • Ability to interact effectively with all levels of employees.
    • Discretion and good judgment.
    • High-level organizational, planning, and critical thinking skills.
    • Excellent customer service skills and professional demeanor.
    • Self-starter who can work well under pressure.
    • Interpersonal skills and ability to demonstrate core ethical values.
    Working Conditions:
    • Must be capable of working in extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
    • Indoor and/or outdoor environment with adverse and harsh conditions.
    Physical Requirements:
    • Light work, exerting up to 20 pounds of force occasionally.
    • Heavy lifting, stooping, climbing, prolonged standing, and sitting.
    • Employee use of personal protective equipment required.

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