Strategic Hospitality Operations Leader

7 hours ago

Kuwait City, Al Asimah Internationalhospital Kw Full time

Job Summary:

We are seeking an experienced Hospitality Manager to lead the day-to-day operations of our reporting departments. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and the ability to motivate teams.

Key Responsibilities:

  • Under the supervision of the HR Director, oversee the maintenance of hospital facilities and implement innovative service culture to enhance the patient/guest experience.
  • Consistently inspect and enforce adherence to hospital standards, quality assurance, and cost control measures.
  • Act as a liaison to coordinate efforts across hospitality departments to optimize guest/patient experience and handle customer complaints.
  • Plan work schedules for individuals and teams, delegate assignments as necessary, and ensure clear communication with hospital departments.
  • Supervise the accomplishment of patients' requests and concerns to achieve high levels of guest satisfaction.
  • Manage inventory needs, monitor, and maintain stock levels on a weekly/monthly basis.
  • Control consumption of supplies and materials, and supervise stock levels.
  • Ensure venues for meetings/events are well-maintained and equipped for smooth event execution.
  • Identify issues that jeopardize basic hospitality standards and recommend actions to Management.
  • Oversee contracted staff activities as per contract stipulations.
  • Study market practices in hospitality services and introduce new initiatives to create a competitive edge.
  • Establish operational goals/objectives, prioritize tasks, project needs, and resources, anticipate problems, and implement plans to achieve a highly performing unit/department.
  • Exercise effective control over subordinates to achieve set objectives, provide feedback, coaching, and recognition, and resolve conflicts.
  • Coordinate effectively with other services/disciplines in a systematic manner.
  • Ensure staff are trained based on identified training needs and measure outcomes/objectives.
  • Pays attention to staff potential and facilitates career path development.
  • Manages budgets and financial plans, controlling departmental expenditure.
  • Interviews and shortlists candidates in coordination with HR & PCA.
  • Inspects hospital facility cleanliness to ensure quality standards.
  • Ensures safety standards (occupational and patient safety) are complied with.
  • Performs miscellaneous job-related duties assigned by Hospital Administration.

Education and Experience:

A Bachelor's degree/MBA or any additional certificates in Hospitality management is required. At least 5 years' experience directly related to the duties and responsibilities specified.

Skills and Requirements:

The ideal candidate should be fluent in both conversational and written English, with Arabic optional. Strong customer focus, tolerance for ambiguity, patience, good communication skills, team building, employee development, problem-solving skills, emotional intelligence, personal competence, social competence, details and results orientation, efficient decision-making, project management, and knowledge of organizational practices and accreditation standards.

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