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Operations Coordinator Specialist

2 weeks ago

Kuwait City, Al Asimah Vectrus, Inc Full time
Job Description:
As a Desk Operations Coordinator, you will be responsible for performing all Desk Operations functions in support of LOGCAP. This includes dispatching initial responses to accidents or incidents, providing emergency notifications IAW notification matrix provided by the USG, and plotting recording responses to accidents and incidents.

In this role, you will coordinate with the US Army Crimes Record Center (CRC) for the submission of appropriate Military Police Reports (MPRs) IAW AR 190-45 and CRC policies and procedures. You will also monitor IDS (intrusion detector system) and CCTVs (closed-circuit television systems).

Your responsibilities will include recording incidents and offenses occurring in a 24-hour period in the Computer Aided Dispatch System (CAD) and all applicable DA Forms, FM forms, IAW AR 190-40, AR 190-45, or at the direction of the Provost Marshal. You will prepare and submit complete reports of incidents that are considered security breaches, violations of administrative regulations, or special instructions as outlined in general and special orders.

Additionally, you will answer emergency and non-emergency phone calls via landline, VoIP, Whatsapp or cell phone; process, prioritize and document in the Computer Aided Dispatch System (CAD). You will provide emergency notifications IAW notification matrix provided by the USG and ESD Notification matrix. You will monitor communication channels with Law enforcement and dispatch appropriate response during emergencies.

The successful candidate will possess excellent computer skills, as well as interpersonal, oral and written communication skills. They will have a thorough knowledge of Microsoft Office and experience with operating various telecommunication systems and/or equipment.

Key Responsibilities:
  • Record incidents and offenses occurring in a 24-hour period in the Computer Aided Dispatch System (CAD) and all applicable DA Forms, FM forms, IAW AR 190-40, AR 190-45, or at the direction of the Provost Marshal.
  • Prepare and submit complete reports of incidents that are considered security breaches, violations of administrative regulations, or special instructions as outlined in general and special orders.
  • Answer emergency and non-emergency phone calls via landline, VoIP, Whatsapp or cell phone; process, prioritize and document in the Computer Aided Dispatch System (CAD).
  • Provide emergency notifications IAW notification matrix provided by the USG and ESD Notification matrix.
  • Monitor communication channels with Law enforcement and dispatch appropriate response during emergencies.