Desktop Support Engineer

2 days ago


Muḩāfazat al Jahrā, Kuwait HealthCare Dynamics Gen. Trading Company W.L.L Full time

HealthCare Dynamics Gen. Trading Company W.L.L is seeking a Desktop Support Engineer to work in Kuwait. This role involves providing professional laptop and desktop support as well as customer service to military and civilian customers. The successful candidate will troubleshoot hardware problems and repair or refer them to another repair facility as appropriate. They will also install, configure and repair software issues for Windows operating systems (OS) and Microsoft Office 2007. Additionally, they will troubleshoot and resolve network connectivity issues at the desktop level, join personal computers (PCs) to local domains as required and configure local PC connections to network printers.

Key Responsibilities
  • Install, configure and maintain DOD-approved communications software on government computers and configure the network to allow proper user access.
  • Install and configure network printers.
  • Ensure classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.
  • Join client computers to Microsoft Active Directory domains.
  • Configure Microsoft Outlook and manage personal folders in all versions of Outlook.
  • Install, configure and maintain security software on military computer systems.
  • Repair and maintain desktop and laptop hardware.
  • Perform other duties as assigned.
Requirements
  • Must be a US citizen with an active Secret, or higher level, security clearance.
  • High school diploma or GED with at least two (2) years of experience relating to automation equipment repair.
  • Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver's Permit (IDP), valid U.S. driver's license, and the ability to successfully pass a police clearance check and medical qualifications.
  • Prerequisites for in-country applicants:
    • valid U.S. passport.
    • valid International Driver's Permit (IDP) or Kuwait-issued driver's license.
    • valid U.S. driver's license.
    • medical qualifications, self-identify current visa sponsor & employer.
    • a copy of your Civil ID and/or work visa.
  • You must be able to meet all health requirements.
  • Must be able to pass a detailed medical and dental exam.
  • Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.
  • Must have a working knowledge of Microsoft Office software.
  • Demonstrated strong customer service skills are mandatory.
  • Certifications:
    • This position requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
  • IAT Level I Baseline:
    • A+ CE, Network+ CE, SSCP, CCNA-Security, CND, or a higher level (IAT II/III) compliant certification.
  • Computing Environment (CE):
    • CompTIA: Server+.
    • Microsoft: 365 Certified: Modern Desktop Administrator Associate.
    • Microsoft: MCSA: Windows 10.
    • Microsoft: MCSA: Windows Server 2012.
    • Microsoft: MCSA: Windows Server 2016.
    • Microsoft: MCSE: Cloud Platform and Infrastructure.
    • Microsoft: MCSE: Enterprise Devices and Apps.
    • Microsoft: MCSE: Private Cloud 2012.
    • Microsoft: MCSE: Server Infrastructure 2012.
    • Microsoft: MCT: Certified IT Professional.
    • Microsoft: MCT: Certified Systems Administrator.
    • Microsoft: 365 Certified: Endpoint Administrator Associate.
    • Microsoft: 365 Certified: Enterprise Administrator Expert.
    • Microsoft: 365 Certified: Messaging Administrator Associate.
    • Microsoft: 365 Certified: Modern Desktop Administrator Associate.
    • Microsoft: 365 Certified: Security Administrator Associate.
    • Microsoft: Certified: Azure Administrator Associate.
    • Microsoft: Certified: Azure Database Administrator Associate.
    • Microsoft: Certified: Azure Security Engineer Associate.
    • Microsoft: Certified: Azure Solutions Architect Expert.
    • Microsoft: Certified: Identity and Access Administrator Associate.
    • Microsoft: Certified: Information Protection Administrator Associate.
    • Microsoft: Certified: Security Operations Analyst Associate.
    • Microsoft: MCSA: SQL 2016 Database Admin.
    • Microsoft: MCSA: SQL 2016 Database BI Development.
    • Microsoft: MCSA: SQL 2016 Database Dev.
    • Microsoft: MCSE: Core Infrastructure.
    • Microsoft: MCSE: Database Management and Analytics.


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