Retail Operations Leader

1 week ago


Kuwait City, Al Asimah LVMH Full time

Job Overview

The Central Region Manager is a key leadership role that involves driving business growth and improving customer satisfaction by developing and implementing effective strategies.

Main Responsibilities:

  • Develop and Implement Strategies
  • Maintain active succession planning to lead by example in fostering a positive work culture, conducting store observations, and monitoring customer service reports.
  • Gather insights on market/customer trends in the retail industry and competitor analysis, communicating relevant findings to the Offer and Marketing Team.
  • Achieve monthly sales turnover targets and meet pre-agreed Key Performance Indicators (KPIs) for conversion, Average Transaction Value (ATV), Units Per Transaction (UPT), and Sephora Collection Customer measures.
  • Exceed CRM recruitment targets, CRM contribution, and App sign-ups through strategic productivity and efficiency improvements.
  • Improve store operations and reduce shrinkage through Rotageek and back-office modeling, meeting company audit standards (>85%).
  • Deliver agreed company measures in Happy App and LOvemeter (>80%) and exceed annual employee satisfaction targets.

About the Role

  • You will be part of a dynamic team comprising talented leaders and professionals who are united by a shared vision to reimagine the future of beauty.
  • We invest in ongoing training and development, helping you build your skills through personalized career plans that cater to your growth.

Requirements

  • A minimum of 3 years of experience in a similar leadership role or industry with a proven track record of success.


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