Network Operations Manager

1 day ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Overview

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HealthCare Dynamics Gen. Trading Company W.L.L builds cutting-edge solutions to integrate physical and digital infrastructure worldwide.

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The Network Operations Manager performs duties as a shift supervisor and shall be the senior NOC person in the absence of the Chief Watch Officer.

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Responsibilities

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  • Manages, monitors, and maintains situational awareness of all networks and systems under the responsibility of the NOC.
  • Provides technical and operational support to functional users by managing, monitoring, and maintaining situational awareness of networks and systems under the responsibility of the NOC.
  • Responsible for ownership of Incident (Remedy) tickets from start until resolution and confirmation and closure of ticket once escalated to the TNOSC while keeping the customer informed of progress.
  • Assists in preparing and presenting networks and systems outage reports for the NOC to various agencies.
  • Enforces IA in accordance with AR 25-2 and shall provide initial triage on suspicious activities and evaluate them in accordance with policies and procedures.


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