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Director of Digital Transformation

3 weeks ago

Kuwait City, Al Asimah Iron Mountain Full time
Job Summary
Iron Mountain is seeking an experienced Digital Operations Director to lead our Digital Operations team in delivering exceptional customer experiences while driving business growth and profitability. The ideal candidate will have a strong background in non-voice Business Process Outsourcing (BPO) and BPM operations, with expertise in infrastructure, platforms, and data organization and reporting.

Key responsibilities include leading large and diverse operational teams, analyzing financial statements, forecasting, and measuring against budget. The successful candidate will also develop and implement marketing and selling strategies to drive revenue growth, build relationships with top customers, and participate in key account renewals.

Main Responsibilities
  1. Lead the Digital Operations team to deliver high-quality service and achieve business objectives.
  2. Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
  3. Collaborate with cross-functional teams to drive business growth, identify new opportunities, and remove obstacles to revenue generation.