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IT Customer Support Specialist

2 weeks ago

Kuwait City, Al Asimah beBee Careers Full time

**Job Summary**

This role involves providing front-line customer service desk support, focusing on computer, printer, and network issues. The position requires quick decision-making, detailed task management, and excellent customer service skills.

The ideal candidate will have a strong background in IT and customer service, with experience working in a fast-paced environment. They must be able to multitask, prioritize tasks effectively, and maintain accurate records.

We are seeking a skilled and experienced Service Desk Administrator to join our team. As a key member of our support team, you will play a crucial role in ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Support Information Management Officers (IMOs) to optimize Service Desk resources.
  • Assist IMOs with daily computer, network, and software management.
  • Provide on-site response to customers, troubleshooting, information exchange, and ticket submission assistance.
  • Offer telephone support for initial troubleshooting and follow-up calls.
  • Work in 12-hour shifts using Remedy and other tools to log and manage trouble tickets.
  • Determine call routing for unresolved issues.
  • Troubleshoot Microsoft OS issues, setup, and Office applications.
  • Manage user accounts via Microsoft Exchange Server and User Manager.
  • Manage Network Services with Server Manager, Print Queue Management, and CISCO VMPS.
  • Document all activities for reporting purposes.
Requirements:
  • Active Secret Security Clearance.
  • High School Diploma or GED; relevant experience may substitute for education.
  • Adherence to DoD 8570.01M with at least one baseline and one CE certification from approved lists.
  • Minimum three years of customer service experience, preferably in a Service Desk environment.
  • Excellent interpersonal and customer service skills.