Senior Retail Team Lead

1 week ago


Kuwait City, Al Asimah Azadea Full time

Overview

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Azadea Group is a dynamic retailer operating in the Middle East and North Africa region. Our commitment to delivering excellent customer experiences has earned us a reputation as a leader in the industry.

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Responsibilities

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  • This key position assists shop/department managers in daily operations, striving for consistency in customer service across all shops.
  • During opening and closing procedures, the Assistant Manager ensures compliance with established protocols for petty cash, reporting systems, and other operational requirements.
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Essential Functions

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  1. Compliance and Reporting
  • Guarantee timely and secure submission of records to the accounting department while adhering to company policies and security standards.
  • Keep store licenses and certificates up to date and verify employee documentation meets local regulations.
">Task Allocation and Scheduling
  • Distribute duties effectively among team members, including regular and non-regular tasks, to promote smooth operation and productivity.
">Customer Interaction
  • Foster a positive shopping experience by welcoming customers promptly and ensuring staff adhere to high standards.
">Issue Resolution
  • Swiftly address operational concerns and customer complaints, offering solutions where possible or escalating them to maintain operational efficiency and customer satisfaction.
">Inventory Management
  • Supervise inventory processes at significant sites or large factories, applying standard procedures to detect and rectify any issues.
  • Control and maintain inventory levels through audits and ordering products efficiently.
">Sales Strategy
  • Share sales objectives and goals with the team, monitoring their performance regularly and advising senior management on necessary adjustments.
">Negotiations and Supply Chain
  • Negotiate prices and order supplies from local suppliers as needed.
">Talent Development
  • Participate in hiring, training, motivation, and evaluation of staff to ensure they possess the necessary skills, are adequately motivated, and can reach their full potential.
">Retail Sector Specifics
  • In Sports Goods, leverage social media to publicize events and promotions, respond to wholesalers, and establish partnerships with local sports clubs and relevant organizations.
  • In KIKO, train the team in product knowledge, makeup application, and effective selling methods to consistently deliver the KIKO customer experience.
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Requirements

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  • English fluency.
  • MS Office proficiency.
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Qualifications

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  • Bachelor's degree in a relevant subject.
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Professional Experience

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  • Four to six years of experience in retail or similar roles.
  • Two years in management positions.
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Azadea Group is an equal opportunity employer. Qualified candidates will be considered without prejudice based on factors such as race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or other characteristics protected by law.



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