Service Excellence Expert

2 days ago


Kuwait City, Al Asimah United Real Estate Company (URC) Full time

Job Overview: At United Real Estate Company (URC), we are committed to delivering exceptional service to our customers. As a Service Excellence Expert, you will play a critical role in achieving this goal, working closely with colleagues to ensure that every customer interaction is positive and memorable.

Key Responsibilities:

  1. Develop and implement strategies to improve customer satisfaction, identifying areas for improvement and implementing changes.
  2. Provide coaching and guidance to colleagues, helping them to develop the skills and knowledge needed to deliver exceptional service.
  3. Conduct customer surveys and feedback sessions, gathering insights and suggestions to inform service improvements.
  4. Work closely with cross-functional teams to ensure that customer needs are met, collaborating on initiatives and projects to drive business growth.
  5. Stay up-to-date with industry trends and best practices, sharing knowledge and expertise with colleagues to drive continuous improvement.

Requirements:

  1. Proven experience in a service excellence or customer-facing role, preferably in a retail or hospitality environment.
  2. Excellent leadership and communication skills, with the ability to motivate and inspire colleagues.
  3. Strategic thinking and problem-solving skills, with the ability to analyze data and identify opportunities for improvement.
  4. Flexibility to work varied shifts, including evenings and weekends.


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