Client Service Representative

7 days ago


Kuwait City, Al Asimah Ali Abdulwahab Al Mutawa Commercial Co. Full time

About the Role:

We are seeking a highly skilled Client Service Representative to join our team at Ali Abdulwahab Al Mutawa Commercial Co.

Key Responsibilities:

  • Sell volume, distribution, merchandising, shelving, and pricing products to trade customers
  • Help trade customers resell endorsed brands by establishing strong relationships and ensuring excellent deployment of shelving, visibility, or display contracts
  • Operate efficiently and economically, controlling budgets and allocations professionally
  • Earn payments from trade on time and reflect the company's core values in daily work with customers, employees, colleagues, and management
  • Update Unit Managers with requested data accurately and on time (stocks, estimates, daily sales, pricing, competition, etc.)
  • Train, coach, monitor, and motivate merchandisers regularly to ensure maximum productivity
  • Implement Efficient Customer Response (ECR) and Category Management approaches where applicable
  • Utilize conceptual selling and apply CBD college principles consistently
  • Take initiative to recommend breakthrough ideas that lead to business development
  • Manage trade inventory levels as per set targets
  • Ensure application of training in post-formal training period
  • Foster team-building efforts to support colleagues and other functions in delivering unit results through search, share, and re-apply proven successes
  • Adhere to Department Policies and Procedures
  • Perform other related duties and responsibilities as directed by department heads

Required Skills and Qualifications:

  • Problem Solving L1
  • Team Work L1
  • Accountability & Ownership L1
  • Communication Skills L1
  • Analytical Thinking L1
  • Initiative L1
  • Tech Savvy L1
  • Negotiation & Persuasion L1
  • Customer Focus L1
  • Result Orientation L1
  • Account Management L1
  • Interpersonal Understanding L1

Benefits:

  • This role offers opportunities for professional growth and development
  • A supportive work environment that encourages collaboration and innovation
  • A competitive salary and benefits package

Others:

Please note that this job description is a summary of the main responsibilities and requirements for the position. The successful candidate will be required to undergo further assessment and evaluation prior to being offered the role.



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