
Dispatch Center Specialist
1 day ago
About V2X Inc
V2X Inc is committed to delivering exceptional results in the field of public safety and emergency response. Our team of experts provides innovative solutions for global defense and security.
Job Overview
The Desk Operations Coordinator plays a critical role in ensuring the effective dispatching of initial responses to accidents or incidents, providing emergency notifications, and coordinating with various stakeholders.
Responsibilities
- Monitor IDS (intrusion detector system) and CCTVs (closed-circuit television systems).
- Coordinate with the US Army Crimes Record Center (CRC) for the submission of appropriate Military Police Reports (MPRs) IAW AR 190-45 and CRC policies and procedures.
- Process, prioritize, and document emergency and non-emergency phone calls via landline, VoIP, WhatsApp, or cell phone in the Computer Aided Dispatch System (CAD).
- Ensure accurate recording and reporting of incidents and offenses occurring in a 24-hour period in the Computer Aided Dispatch System (CAD) and all applicable DA Forms.
- Perform all other duties and assignments as required or as directed.
Requirements
- MINIMUM QUALIFICATIONS:
- High School diploma required, AA or BA/BS Degree preferred.
- Must be a US Citizen.
- Must be at least 21 years of age.
- Have a valid US Passport.
- Have a current and valid US Drivers License.
- Will meet United States Government (USG) security requirements.
- Must possess Active Secret Security Clearance.
- Typing speed of 35 wpm or more, preferred.
- One (1) year of specialized experience which includes dispatching emergency and/or non-emergency services; operating various telecommunication systems and/or equipment, preferred.
- Hazmat Awareness, Telecommunicator I/II, EMD certifications, preferred.
- Experience:
- Must have computer experience and have a thorough knowledge of Microsoft Office.
- Skills:
- Excellent computer skills required as well as interpersonal, oral, and written communication skills.
- MATERIAL & EQUIPMENT DIRECTLY USED:
- Microsoft Office Programs - Mainly PowerPoint, Excel, and Access.
- WORKING ENVIRONMENT:
- Work is generally conducted with mild exposure to extreme climatic conditions. Working in a military environment brings the potential for exposure to physical, chemical, or biological agents. Employee use of Personal Protective Equipment (PPE) is required in certain areas, but not on a daily basis.
- PHYSICAL ACTIVITIES:
- Physical requirements include lifting, climbing, extended sitting or standing, or other physical efforts that are typically required. In addition, visual acuity, hearing, and speaking requirements would be considered.
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