Healthcare Specialist
18 hours ago
At F. Hoffmann-La Roche AG, we are a global pioneer and leader in Personalized Healthcare, providing breakthrough differentiated medicines and diagnostic tests using expertise in Science, Technology, and Data.
We are living in truly historic times, with the rapid digitalization of healthcare fueling an accelerated transformation in our industry. This change requires leaders who are entrepreneurial, who trust and encourage teams to take risks, learn and progress quickly.
We are seeking a highly skilled and motivated individual to join our 12-month rotational development program as a Healthcare Specialist. This program is designed for high-potential individuals at an early stage of their career, with no prior work experience required.
As a Healthcare Specialist, you will be part of a dynamic team responsible for delivering best-in-class support to customers. Your responsibilities will include:
- Providing high-quality application support responses consistent with changing customer and business requirements
- Delivering exceptional support utilizing appropriate systems and processes
- Continuing development of application skills to ensure resilience in supporting all products
- Ensuring coverage across core and out-of-hours periods, aligned with customer agreements
- Proposing and implementing activities aligned with customer satisfaction surveys and feedback
You will also have the opportunity to perform instrument training, configuration, and commissioning for new installations, actively participate in installations team activities, and ensure timely and accurate administration.
To succeed in this role, you should possess a Bachelor's or Master's degree in Life Sciences, Economics, Business, Public Affairs, or a related field. Fresh graduates are preferred, and having a basic understanding of the healthcare system is advantageous.
You must be eager to work with diverse cultures, curious, and passionate about learning new things, with a high degree of integrity and courage. Excellent communication and innovative skills are essential, and proficiency in English is required.
Join us on this exciting journey and become a key contributor to our purpose-driven projects. You will have access to senior leaders and will be assigned a mentor to support your career growth.
The estimated salary for this position is $60,000 - $80,000 per annum, depending on location and experience. Our company values diversity, equity, and inclusion, representing the communities we serve. We strive to provide an exceptional work environment that fosters participants' learning experiences.
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