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Massage Therapy Specialist
7 days ago
Mövenpick Hotel & Resort Al Bida'a Kuwait is a luxurious 5-star hotel situated on a stunning beach with white sand merging into azure waters. Our hotel is located just 15 minutes from Kuwait International Airport and ten minutes from Kuwait's well-known shopping district in Salmiya, making it an ideal destination for both business and leisure travelers. Our hotel offers a range of amenities and services, including a spa, fitness center, and several dining options. We are proud to offer a unique and memorable experience for our guests, and we are seeking a highly skilled Spa Therapist to join our team.
Job Description:
We are seeking a Spa Therapist to join our team at Mövenpick Hotel & Resort Al Bida'a Kuwait. As a key member of our spa operations, you will be responsible for providing exceptional therapeutic bodywork experiences to our guests. Your role will involve assisting the Head Therapist in maintaining the spa facilities, ensuring good quality service to guests, training spa employees to achieve high standards, and selling products effectively. You will also conduct therapy treatments and help/train therapists to do therapy treatments effectively.
Responsibilities:
- Perform massage and treatments while maintaining the client's comfort at all times.
- Ensure individualized guest service through acknowledging and responding to their needs and expectations.
- Actively participate in other areas of the spa operation, such as body treatments, product knowledge, and retail sales.
- Ensure spa operation follows SOP guidelines and regulations.
- Handle customer complaints and therapy queries.
- Actively up-sell all the appropriate spa, retail, and fitness services to guests.
- Control the stock and inventory for therapy products and spa consumables.
- Confidently recommend and up-sell additional treatments to guests. To try to rebook them wherever possible.
- Assist Spa Receptionist with spa tours when needed.
- Assist the Spa Management with marketing and promotions when needed.
- Assist the Head Therapist with stock care and control when needed.
- Assist the Receptionists with guest-related work when needed.
- Responsible for the control of product usage.
- Responsible for the AM & PM Therapist checklist.
- Assist receptionists and spa attendants if they are not busy.
- Is present at trainings and participates actively.
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