
Healthcare Therapist
7 days ago
Mövenpick Hotel & Resort Al Bida'a Kuwait is situated on a stunning beach with white sand merging into azure waters. Located just 15 minutes from Kuwait International Airport and ten minutes from Kuwait's well-known shopping district in Salmiya, our 5-star hotel has a location that suits both business and leisure travelers alike. Shopping destinations, restaurants, and a cinema complex are also located nearby for those who would like to discover the city.
Job Description
We are seeking an experienced Spa Therapist to join our team at Mövenpick Hotel & Resort Al Bida'a Kuwait. As a key member of our spa operations, you will be responsible for providing exceptional therapeutic bodywork experiences to our guests. Your role will involve assisting the Head Therapist in maintaining the spa facilities, ensuring good quality service to guests, training spa employees to achieve high standards, and selling products effectively. You will also conduct therapy treatments and help/train therapists to do therapy treatments effectively.
Responsibilities:
- Perform massage and treatments while maintaining the client's comfort at all times.
- Ensure individualized guest service through acknowledging and responding to their needs and expectations.
- Actively participate in other areas of the spa operation, such as body treatments, product knowledge, and retail sales.
- Ensure spa operation follows SOP guidelines and regulations.
- Handle customer complaints and therapy queries.
- Actively up-sell all the appropriate spa, retail, and fitness services to guests.
- Control the stock and inventory for therapy products and spa consumables.
- Confidently recommend and up-sell additional treatments to guests. To try to rebook them wherever possible.
- Assist Spa Receptionist with spa tours when needed.
- Assist the Spa Management with marketing and promotions when needed.
- Assist the Head Therapist with stock care and control when needed.
- Assist the Receptionists with guest-related work when needed.
- Responsible for the control of product usage.
- Responsible for the AM & PM Therapist checklist.
- Assist receptionists and spa attendants if they are not busy.
- Is present at trainings and participates actively.
Qualifications:
To succeed in this role, you will require:
- Minimum 1-2 years' previous experience as a Massage Therapist preferred in a 5-star hotel property.
- Certification from an accredited school of Massage and Aesthetics required.
- Experience and certification in one of the spa disciplines of fitness or therapy preferred.
- Excellent communication and organizational skills.
What We Offer:
As a valued member of our team, you can look forward to:
- Employee benefit card offering discounted rates at Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
- All Heartist Program with exclusive discount card dedicated to Accor employees offering discounted rates for hotel stays, dining, travel, shopping, and more.
- Career opportunities across a network of international brands in more than 5100 hotels across 110 countries.
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
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