IT Network Support Technician

1 week ago


Kuwait City, Al Asimah U.S. Army Cyber Command Full time

About the Position

This position is a part of the U.S. Army Cyber Command and involves working in the Excepted Service under 10 USC 1599f. As a CES employee, you must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25.

The position is an unaccompanied one, with an initial overseas tour of 1 year with possible extensions for a total of 5 years. It falls within the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure.

Eligible applicants will be those who meet one of the employment authority categories listed below. You will be asked to identify which category or categories you meet and provide documents verifying your eligibility.

As a CES position, Army CES jobs apply Veteran's Preference to preference-eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, 'CES Employment and Placement'. If you are a veteran claiming veterans' preference, you must submit documents verifying your eligibility with your application package.

To qualify, applicants must have experience demonstrating the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Their resume must clearly describe their relevant experience; if qualifying based on education, their transcripts will be required as part of their application.

Applicants must have directly applicable experience that demonstrates the ability to plan and coordinate installation testing, operations, troubleshooting, and maintenance of information technology network hardware and software systems. They must also be able to review, coordinate, and advise on network services requirements in accordance with policy and guidelines and coordinate changes to plans and programs necessitated by technological upgrades.

Key Competencies

  1. Attention to Detail: thorough when performing work and conscientious about attending to detail
  2. Customer Service: works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations
  3. Oral Communication: expresses information effectively, taking into account the audience and nature of the information
  4. Problem Solving: identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives, and makes recommendations


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