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Desk Operations Supervisor
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This is a challenging opportunity to serve as a Desk Operations Supervisor at Vectrus, where you will be responsible for coordinating and supervising the day-to-day operations of the Desk Operation Coordinators and Emergency Services Dispatchers.
Key Responsibilities- Supervise the process and recording of incidents and offenses on Military DA and FM forms.
- Monitor fire alarms, installed alarms, intrusion detection, vehicle tracking, and Closed-Circuit Television Systems (CCTVs), and coordinate for Law enforcement, Fire, and EMS response upon activation.
- Answer and process 9-1-1 and non-emergency phones calls via landline, VoIP, Whatsapp or cell phone.
- Safeguard evidence until turned over to the PMO Evidence Custodian using DA Form 4137, Evidence/Property Custody Document, which shall be filed for all evidence being held.
- A minimum of one year of specialized experience in dispatching emergency and/or non-emergency services; operating various telecommunication systems and/or equipment.
- Hazmat Awareness, Telecommunicator I/II, EMD certifications, preferred.
- Active Secret Security Clearance required.