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Operational Desk Coordinator

3 weeks ago


Kuwait City, Al Asimah beBee Careers Full time
Job Summary:
As a seasoned Operational Desk Coordinator, you will play a critical role in ensuring the effective operation of our emergency response system. You will be responsible for coordinating and supervising the day-to-day activities of our Desk Operations Coordinators and Emergency Services Dispatchers, working closely with the Provost Marshall Office (PMO) to maintain a smooth flow of information regarding emergency and non-emergency events.

Key Responsibilities:
* Coordinate and supervise the recording of incidents and offenses on Military DA and FM forms
* Monitor fire alarms, installed alarms, intrusion detection, vehicle tracking, and Closed-Circuit Television Systems (CCTVs) and coordinate for Law enforcement, Fire, and EMS response upon activation
* Answer and process 9-1-1 and non-emergency phone calls via landline, VoIP, WhatsApp, or cell phone
* Supervise the Quality Assurance and Quality Improvement of Computer Aided Dispatch System (CAD) entries
* Make emergency notifications IAW notification matrix provided by the USG and ESD Notification matrix
* Dispatch appropriate emergency response
* Operate the Army Law Enforcement Reporting and Tracking System (ALERTS), Military DA and FM forms, Emergency Reporting System (ERS)
* Submit completed reports of incidents that are considered security breaches, violations of administrative regulations, or special instructions as outlined in general and special orders
* Ensure all equipment, including computer-aided dispatch system and radio system, is operational
* Safeguard evidence until turned over to the PMO Evidence Custodian using DA Form 4137, Evidence/Property Custody Document, which shall be filed for all evidence being held
* Oversight cross-training of Desk Operations Coordinator and Emergency Services Dispatchers
* Perform all other duties and assignments as required or as directed

Qualifications:
* High School diploma required, AA or BA/BS Degree preferred
* Must be a US Citizen
* Must be at least 21 years of age
* Have a valid US Passport
* Have a current and valid US Driver's License
* Will meet United States Government (USG) security requirements
* Must possess Active Secret Security Clearance
* Hazmat Awareness, Telecommunicator I/II, EMD certifications, preferred
* Knowledge of Military Police Reports (MPRs) IAW AR 190-45 and Crime Reporting Center policies and procedures, preferred
* One (1) year of specialized experience which includes dispatching emergency and/or non-emergency services; operating various telecommunication systems and/or equipment
* Excellent computer skills required as well as interpersonal, oral and written communication skills
* Thorough knowledge of Microsoft Office, particularly PowerPoint, Excel, and Access

About Us:
Our organization is committed to fostering a culture of diversity and inclusion, promoting a work environment where everyone feels valued and respected. We strive to leverage our core values of integrity, respect, and responsibility to drive innovation and success globally.