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Director of Operational Excellence

3 weeks ago

Kuwait City, Al Asimah beBee Careers Full time
Operations Manager Role

The Operations Manager plays a crucial role in overseeing the day-to-day activities of an organization, ensuring seamless operational processes and efficient resource utilization.

This position requires strong leadership skills to manage personnel, equipment, and materials effectively. The ideal candidate will have excellent communication and negotiation skills to maintain strong relationships with vendors and customers.

Key Responsibilities:

  1. Operational Oversight:

    • Manage daily company activities to ensure smooth workflows.

  2. Resource Management:

    • Allocate and manage personnel, equipment, and materials efficiently.

  3. Process Improvement:

    • Identify inefficiencies and implement process enhancements to optimize performance.

  4. Budget Management:

    • Develop and monitor operational budgets to ensure financial constraints are met.

  5. Team Leadership:

    • Hire, train, and develop employees while fostering a motivated team.

  6. Quality Control:

    • Establish and monitor quality control systems to ensure products/services meet customer expectations.

  7. Risk Management:

    • Ensure compliance with industry regulations and standards while proactively managing potential risks.

  8. Vendor Relations:

    • Maintain strong relationships with vendors, negotiate contracts, and ensure timely delivery of resources.

  9. Customer Satisfaction:

    • Address customer concerns and ensure satisfaction through prompt issue resolution.

  10. Performance Monitoring:

    • Track KPIs and operational metrics to measure success and identify areas for improvement.
Qualifications and Skills:
  • Bachelor's degree in Business Management or a related field.
  • A minimum of 10 years of experience in operations management or a similar role.
  • Strong leadership, problem-solving, and analytical skills.
  • Proficiency in resource management, budgeting, and performance monitoring.
  • Excellent communication and negotiation skills.
  • Familiarity with industry regulations and compliance standards.