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Desk Operations Supervisor

2 weeks ago


Kuwait City, Al Asimah V2X Inc Full time

We are seeking a highly skilled Desk Operations Supervisor to join V2X Inc.

Job Summary

The successful candidate will be responsible for coordinating and supervising the day-to-day operations of the Desk Operation Coordinators and Emergency Services Dispatchers. This includes working in close coordination with the Provost Marshall Office (PMO) to create a continuous flow of information regarding emergency and non-emergency events involving Military Police, Fire and Emergency Services.

Key Responsibilities
  • Supervise the process and recording of incidents and offenses on Military DA and FM forms.
  • Monitor fire alarms, installed alarms, intrusion detection, vehicle tracking, and Closed-Circuit Television Systems (CCTVs), and coordinate for Law enforcement, Fire, and EMS response upon activation.
  • Answer and process 9-1-1 and non-emergency phone calls via landline, VoIP, WhatsApp, or cell phone.
  • Ensure Quality Assurance and Quality Improvement of Computer Aided Dispatch System (CAD) entries.
  • Making emergency notifications IAW notification matrix provided by the USG and ESD Notification matrix.
  • Dispatching appropriate emergency response.