Customer Service Associate

2 weeks ago


Kuwait City, Al Asimah beBee Careers Full time

About Us

We are a team dedicated to delivering exceptional customer service. Our goal is to provide the highest level of support to our customers through banking services.

Generic Responsibilities

  • Provide customer service and support by responding to customer enquiries.
  • Identify sales opportunities and pass them on to colleagues.
  • Process cash transactions after verifying signatures, dates, numerical amounts, account funds and ID checks.
  • Perform end-of-day reconciliations accurately and on time.
  • Handle returned cheques, new ATM cards, etc., efficiently.
  • Send, receive and file telex confirmations and ensure transfers are processed correctly.
  • Update and maintain relevant customer records ensuring data is recorded accurately.
  • Perform any additional duties assigned by management.

Job Success Factors

  • Providing high-quality customer service.
  • Processing requests and applications accurately.
  • Handling returned cheques, new ATM cards, etc., without delay.
  • Processing money transfers accurately.
  • Identifying sales opportunities and transferring them to colleagues.
  • Recording transactions accurately.
  • Complying with operational procedures and instructions, risk policies.

Requirements

  • Diploma or degree in Business Administration and Management.
  • Experience gained as part of an ABK training program.
  • Knowledge of products and services.
  • Understanding of customer needs.
  • Strong communication and interpersonal skills.

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