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Service Assurance Associate Engineer

4 weeks ago


Kuwait City, Al Asimah stc Kuwait Full time
Job Description - Service Assurance Associate Engineer (2520220Q)

Job Title: Service Assurance Associate Engineer

Description:

stc Kuwait is actively recruiting for the role of Service Assurance Associate Engineer. In this role, you will be responsible for conducting IREG testing for new roaming partners and roaming test validation (TADIG) across various services including voice, GPRS, prepaid, 3G, LTE, VoLTE, 5G NSA, and 5G SA.

Roles and Responsibilities

Responsibilities include, but are not limited to:

  1. Conducting IREG testing for new roaming partners and validating roaming tests (TADIG) for voice, GPRS, prepaid, 3G, LTE, VoLTE, 5G NSA, and 5G SA.
  2. Supporting roaming UAT testing and resolving issues during testing phases.
  3. Coordinating internal and external testing with departments and roaming partners.
  4. Validating test books for new and existing services.
  5. Building roaming operational KPIs and aligning with the roaming commercial team.
  6. Generating regular reports for the Service Assurance Manager, summarizing and forecasting activities within the Operations Roaming section.
  7. Collaborating with Commercial Roaming, Marketing, Customer Care, Technical, and Finance teams regarding new roaming products and services.
  8. Coordinating with STC sectors and departments to respond to customer requests and ensure smooth roaming operations.
  9. Managing SIM inventory and conducting annual SIM card audits.
  10. Testing and reporting on international SMS traffic.
Qualifications

To qualify for this vacancy, candidates must meet the minimum criteria outlined below:

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