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System Configuration Specialist
3 weeks ago
We are seeking a talented professional to join SRT Marine Systems plc as a System Configuration Specialist. As a key member of our team, you will be responsible for providing frontline continuous operating support to our customers, ensuring they gain optimal benefit from our system.
This is an exceptional opportunity for someone with the ability to understand complex product functionality and think outside the box in order to support and coach our customers. You will work continuously embedded with the customer, dealing with people of all levels and backgrounds.
Key Responsibilities
- Work with customers to configure system functionality settings that deliver desired outcomes.
- Understand customers' operational objectives and problems, evolving system settings and configurations to solve these challenges.
- Help customers evolve their organisations to be fully integrated operationally within our system platform.
- Provide front-line user support to enable smooth system usage.
- Offer continuous insightful feedback on suggested improvements and new functionalities to our product management and development teams.
Requirements
- Inquisitive with excellent problem-solving capabilities.
- Excellent interpersonal communication skills.
- Professional and discrete.
- Natural ability to quickly understand new concepts and products.
- Background in customer support, product management, or training for complex computer applications.
