
IT Infrastructure Technician
3 days ago
At United Business Group WLL, we understand the importance of delivering high-quality IT infrastructure management and technical support services. As a leading provider in Kuwait, we strive to meet the evolving needs of our customers through innovative and cost-effective solutions.
As a key member of our IT team, you will play a vital role in ensuring the smooth operation of our technical services. Your primary responsibility will be to provide exceptional technical support, computer maintenance, and troubleshooting services to our clients. You will work with various operating systems and hardware platforms, identifying and resolving complex technical issues with ease.
Key Responsibilities:- Technical Support: Provide timely and effective technical support to clients, addressing their hardware-related concerns and issues.
- Hardware Troubleshooting: Utilize your technical expertise to diagnose and resolve complex technical problems with computer hardware and software.
- Routine Maintenance: Conduct regular inspections and tests to ensure equipment is functioning optimally and minimizing downtime.
- Collaboration: Work closely with other teams, including IT, operations, and management, to resolve technical issues and implement new technologies.
- Documentation: Develop comprehensive technical documentation, including user manuals, technical guides, and knowledge base articles.
- Professional Development: Stay up-to-date with the latest technologies and advancements in the field, applying this knowledge to improve technical support and services.
- Education: University degree or diploma in Computer Science, Electronics, or a related field.
- Experience: 5-7 years of experience in hardware or software support and service.
- Hardware Expertise: Proficient with hardware from major vendors, including HP, Dell, and IBM.
- Software Skills: Familiarity with Microsoft Project and Microsoft Visio (added benefit).
- Office Suite: Good understanding of Microsoft Office and Office 365 deployment.
- Diagnostics and Testing: Proficient in using standard diagnostic and testing equipment and software tools.
- Problem-Solving and Analytical Skills: Excellent problem-solving skills, attention to detail, and analytical skills.
- Communication and Interpersonal Skills: Strong communication and interpersonal skills.
- Time Management: Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
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