Technical Account Manager
2 weeks ago
The Technical Account Manager will be responsible for ensuring customer satisfaction and retention by developing trust with assigned customers and providing them with the best possible experience navigating Canonical's vast offering.
This position requires a strong understanding of cloud infrastructure technologies and excellent presentation skills to guide conversations about complex software. The ideal candidate will have a minimum of 5 years of work experience in IT, with exposure to projects related to Linux OS, data applications, storage, cloud computing, networking, security, migration, and IoT.
The Technical Account Manager will collaborate with Sales, Field Engineering, and Support teams to develop and deliver engagement plans that fulfill customer objectives. This includes onboard new customers, elaborate and coordinate complex projects, and manage a portfolio of customers in a specific geographic region.
Key Objectives
- Develop trust with assigned customers and provide them with the best possible experience navigating Canonical's vast offering.
- Collaborate with Sales, Field Engineering, and Support teams to develop and deliver engagement plans.
- Onboard new customers and introduce them to Canonical's products and support processes.
- Elaborate and coordinate complex projects in interaction with developers, IT managers, and decision makers from various industries.
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