Department Head

3 weeks ago


Kuwait City, Al Asimah AZADEA Full time
Job Title: Department Head - Retail Operations

About the Role: We are seeking an experienced Department Head to lead our retail operations team in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:
• Greet customers promptly and ensure they receive excellent service from our staff, adhering to quality and customer service standards
• Implement company policies and procedures effectively to optimize operational efficiency
• Conduct daily department meetings to communicate objectives, activities, and events clearly to all staff members
• Provide on-the-job training and development opportunities to employees to enhance their skills and performance
• Control product merchandising to maximize sales and align with brand image and standards
• Monitor stock levels continuously and re-order merchandise as needed to maintain adequate stocks and range availability
• Manage department staff by setting goals, managing performance, developing, and motivating them to achieve high levels of performance

Specific Requirements for Multimedia Department:
• Plan and prepare a weekly team schedule for submission to hierarchy
• Enforce up-selling and cross-selling within the team to maximize sales volume and meet set targets
• Conduct bi-yearly performance appraisals for department staff

Minimum Qualifications:
• Bachelor's Degree
• 3 years of experience in a managerial role
• 3 years of experience in retail
• Strong knowledge and understanding of shop operating procedures
• Proficiency in MS Office
• Fluency in English
• Strong product knowledge across all departments

Skills and Competencies:
• Developing and Motivating Others: Level 3
• Cultural Awareness: Level 3
• Commercial Understanding: Level 2
• Analytical Thinking: Level 2
• Customer Focus: Level 3
• Driving and Achieving Results: Level 3
• Attention to Detail: Level 3

Estimated Salary: $60,000 - $80,000 per annum, based on location and experience.

Working at AZADEA: As a leading retailer in the Middle East and North Africa, we offer a dynamic work environment, competitive compensation, and opportunities for career growth and development.

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