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Retail Operations Manager

2 weeks ago

Kuwait City, Al Asimah Azadea Full time
Job Summary

The Assistant Manager is a key role within our retail operations, responsible for delivering exceptional customer experiences while supporting the shop/department managers in maintaining high standards of efficiency and customer service.

We are seeking an experienced retail professional to join our team as an Assistant Manager. In this role, you will be responsible for serving customers on the shop floor, assisting with inventory management, and providing expert advice to assist customers in their purchase decisions.

Key Responsibilities
  • Customer Service: Greet customers warmly, offer expert advice, and ensure alignment with quality and customer service standards.
  • Inventory Management: Assist managers in maintaining inventories, placing product orders, and ensuring effective stock management.
  • Operational Efficiency: Report operational issues promptly, address customer complaints, and provide solutions or escalate as needed.
  • Reporting and Analysis: Prepare detailed reports on KPIs, sales trends, inventory status, and team productivity.
Requirements
  • Experience: Five years of experience in Retail, or a similar role.
  • Managerial Experience: Two years of experience in a managerial role.
  • Languages: Fluency in English.
  • Technical Skills: Proficiency in MS Office.
  • Education: Bachelor's degree in a related field.