Order Management Coordinator

4 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

HealthCare Dynamics Gen. Trading Company W.L.L seeks a dedicated Order Management Coordinator to join our team.

This role is responsible for ensuring a smooth order management process from placement to completion, requiring strong organizational skills and attention to detail.

Responsibilities include:

  • Handling inbound calls and emails from customers, riders, and vendors in a professional and courteous manner.
  • Coordinating with riders and vendors to ensure seamless order fulfillment and resolve any issues that may arise.
  • Investigating and resolving customer complaints and queries efficiently, providing timely and satisfactory responses.
  • Providing feedback to relevant departments to enhance the overall customer experience and identify areas for improvement.

Required Skills:

  • Excellent communication skills with strong written and verbal English skills.
  • Ability to multitask and work efficiently in a fast-paced environment using multiple systems.
  • Strong problem-solving skills with the ability to quickly assess situations and find resolutions.
  • Availability of working evenings, weekends, and late-night shifts as required.


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