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Retail Experience Specialist
3 weeks ago
As a key member of our retail team, you will play a vital role in delivering exceptional customer experiences and ensuring customer satisfaction.
We are seeking a highly skilled Customer Service Officer to join our dynamic team. The ideal candidate will be responsible for handling customer inquiries and resolving issues efficiently and effectively.
Main Responsibilities:
- Address and resolve customer complaints promptly and professionally.
- Analyze customer issues to identify the source of the problem.
- Coordinate with relevant departments to resolve issues and prevent recurrence.
- Maintain a high level of customer satisfaction through professional communication and follow-up.
- Document all customer interactions and resolutions accurately.
Requirements:
- Minimum 5 years of experience in a customer service or complaint resolution role.
- Fluent in both Arabic and English (spoken and written).
- Strong problem-solving and analytical skills.
- Excellent interpersonal and communication skills.
About Our Team
We are committed to providing our customers with a personalized and memorable experience. Our team is dedicated to excellence and strives to exceed customer expectations in every interaction.
