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Front Office Operations Specialist

3 weeks ago

Kuwait City, Al Asimah beBee Careers Full time

Job Summary

We are seeking a Front Office Operations Specialist to join our team. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring seamless guest experiences.

Key Responsibilities:

  • Maintain a positive and friendly attitude at all times, providing excellent communication skills to ensure guests feel welcome and valued.
  • Handle guest arrival and departure processes efficiently, adhering to standard operating procedures to minimize delays.
  • Respond promptly to in-house guest requests, recording feedback as per standard procedures to enhance guest satisfaction.
  • Verify accuracy of guest credit, billing, and financial transactions to maintain trust and confidentiality.
  • Provide daily reports to departments as required, ensuring data integrity and timeliness.
  • Complete night reception tasks correctly and accurately according to standard procedures.
  • Quote guests the correct rate based on selling strategy and website to maximize revenue.
  • Answer telephone calls quickly and efficiently, providing professional and courteous service.
  • Maintain observation over guests and property to prevent security alerts and ensure a safe environment.
  • Report maintenance issues to the correct department and verify completion to ensure prompt resolution.
  • Maintain public area and back-of-house areas at all times, correcting deficiencies immediately to maintain high standards.
  • Collaborate with teams and outsourced business partners to ensure guest satisfaction and loyalty.
  • Ensure Reception desk is clean, tidy, and presentable at all times to create a welcoming atmosphere.

Requirements:

  • Excellent communication skills to interact with diverse guests and colleagues.
  • Fluent in Arabic and English; additional languages an advantage to cater to a multicultural clientele.
  • Minimum 1 year of experience in front office operations, preferably in a similar quality hotel setting.
  • Friendly, outgoing behavior to support operations and provide exceptional customer service.
  • Proactive, resourceful, and able to work independently to meet deadlines and resolve issues effectively.
  • Strong decision-making abilities to work long hours and make informed decisions under pressure.

Benefits:

This role offers opportunities for growth and development, along with exclusive benefits and strong recognition for your daily commitment. You will have the chance to create lasting, memorable experiences for your customers, colleagues, and the planet while working in a caring environment.