
Energy Sector Operations Manager
2 days ago
At Valocity Limited, we're on a mission to revolutionize the clean energy industry with our cutting-edge analytics solutions. As a Senior Technical Support Manager, you'll play a vital role in ensuring the seamless implementation of our Rate Analytics and billing systems for our esteemed energy sector clients.
About the RoleWe're seeking an experienced professional with a strong technical background and excellent communication skills to join our team. As a Senior Technical Support Manager, you'll be responsible for:
- Providing exceptional technical support to our clients, ensuring timely responses to complex queries and resolving issues efficiently
- Collaborating with our Product and Engineering teams to identify business impacts and prioritize issues for optimal resolution
- Analyzing production issues, identifying root causes, and implementing preventative measures to enhance system reliability
- Developing and maintaining in-depth knowledge of our products and services, utilizing internal resources to provide expert support to clients
- Working closely with our Customer Success team to determine key performance metrics and track progress for assigned accounts
In this role, you'll have the opportunity to work with a dynamic start-up team, leveraging your expertise to drive customer success and contribute to the growth of our clean energy future.
RequirementsTo succeed in this position, you'll need:
- A minimum of 5 years of experience in Customer Success or Customer Support, with a proven track record of operations or technical capabilities
- Experience in the energy/utility space is essential, with a strong understanding of energy efficiency and program implementation
- Excellent analytical skills, with the ability to identify and correlate metrics relevant to customer goals
- Strong communication and presentation skills, with the ability to convey complex data insights effectively
- Advanced IT&C knowledge and the ability to quickly learn new software environments
We offer a competitive compensation package, including a base salary range of $100,000 to $130,000 per year, depending on experience and qualifications. Our benefits include flexible PTO, excellent medical, dental, and vision insurance, 401k match, stock options, and parental leave.
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