
Senior Salon Operations Manager
1 week ago
Future Careers Middle East is proud to represent a renowned ladies' salon in Kuwait, known for its premium services and exceptional customer experiences.
The Branch Supervisor will be responsible for assisting the Branch Manager in overseeing daily salon operations to ensure smooth workflows, excellent customer service, and adherence to company standards. This position involves supervising staff, addressing customer needs, monitoring inventory, and contributing to the branch's sales and performance targets.
Key Responsibilities- Operational Excellence: Assist in managing daily branch operations to maintain efficiency and high-quality service.
- Inventory Management: Monitor inventory levels and coordinate with the Branch Manager to manage stock replenishment.
- Hygiene and Cleanliness: Ensure salon cleanliness and hygiene in compliance with company standards.
- Staff Supervision: Supervise and support salon staff during shifts ensuring productivity and adherence to guidelines.
- Scheduling: Assist in staff scheduling to maintain optimal coverage and minimize downtime.
- Training: Facilitate on-the-job training for new employees and ensure staff follow standard operating procedures.
- Customer Service: Ensure exceptional customer service is consistently delivered.
- Customer Complaints: Address and resolve customer inquiries or complaints promptly and professionally.
- Salon Environment: Promote a welcoming and positive salon environment for both staff and clients.
- Branch Performance: Support the Branch Manager in achieving branch sales targets by promoting services and products.
- Performance Monitoring: Monitor daily sales performance and provide input for improvement strategies.
- Reporting: Assist in preparing daily cash flow and inventory reports.
- Compliance: Uphold and enforce company policies, procedures, and health & safety regulations.
- Inspections: Conduct routine checks to ensure the branch adheres to cleanliness and hygiene standards.
- Initiatives: Support the implementation of new operational initiatives introduced by management.
- Experience: Minimum 2+ years in a supervisory role preferably in the beauty retail or hospitality industry.
- Leadership: Strong ability to supervise and motivate teams.
- Customer Service: Excellent interpersonal and communication skills with a customer-centric approach.
- Sales and Operations: Basic understanding of sales strategies and operational workflows.
- Technical Skills: Proficiency in salon management software and Microsoft Office Suite.
- Language: Bilingual (Arabic – English) preferred with strong communication skills in both.
- Knowledge: Familiarity with industry trends and local market preferences is a plus.
- Diploma Required: High school diploma is required; an associate degree or certification in Business Administration Hospitality or a related field is preferred.
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