Automotive Service Professional

2 weeks ago

Kuwait City, Al Asimah beBeeServiceAdvisor Full time 3,500 - 4,500
Job Description

We are seeking a professional Service Advisor to join our team. The successful candidate will be responsible for providing exceptional customer service, ensuring that every interaction is a positive and memorable experience.

Main Responsibilities:
  • Greet and welcome customers in a friendly and professional manner.
  • Listen to customer concerns and inquiries, ensuring a thorough understanding of their vehicle's issues.
  • Provide detailed information on service options, pricing, and timelines to assist customers in making informed decisions.
Schedule Appointments:
  • Schedule appointments for vehicle service, maintenance, and repairs.
  • Coordinate with the service department to ensure timely completion of work orders.
  • Communicate with customers to keep them informed about the progress of their vehicles.
Technical Knowledge:
  • Possess a strong understanding of Mercedes-Benz vehicles, including their features, maintenance requirements, and repair procedures.
  • Collaborate with technicians to accurately diagnose vehicle issues and recommend necessary repairs.
  • Explain technical information to customers in an understandable manner.
Documentation and Record-Keeping:
  • Maintain accurate service records, including customer information, service history, and vehicle details.
  • Prepare invoices and explain charges to customers.
  • Process warranty claims and paperwork efficiently.
Customer Satisfaction:
  • Ensure the highest level of customer satisfaction by addressing any concerns or issues promptly and professionally.
  • Follow up with customers after service to gather feedback and address any additional needs.
Sales and Upselling:
  • Identify opportunities to upsell additional services or products, such as maintenance packages, accessories, or extended warranties.
Requirements:

To be considered for this role, you should have:

Qualifications:
  • Bachelor Degree in Engineering (Any)
Experience:
  • Years of Experience: 2 - 3 Years
  • Field of Experience : Customer Service preferably in an Automotive Industry
Skills:
  • Exceptional communication and interpersonal skills.
  • Strong technical knowledge of Mercedes-Benz vehicles and their systems.
  • Proficient in computer software and systems for scheduling and record-keeping.
  • Excellent problem-solving and decision-making abilities.
  • Customer-focused with a commitment to providing a superior customer experience.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Strong sales and negotiation skills.
  • Detail-oriented and organized with a high level of accuracy.
  • Familiarity with Mercedes-Benz warranty and service policies is a plus.
Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement.

Others:

The preferred language is Arabic, English, and duty shift/timings are One Shift / 7:30 am - 4:30 pm OR 9:00 am - 6:00 pm.

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