Service Advisor

3 weeks ago

Kuwait City, Al Asimah Boutique Michl1 Full time

Job Summary:

The Service Advisor is the main point of contact between customers and the service department. They are responsible for greeting customers, understanding their vehicle needs, scheduling appointments, and ensuring a smooth and satisfactory service experience.

Key Responsibilities:

Greet customers and gather information about their vehicle concerns or service needs

Provide accurate estimates for service costs and timelines

Schedule service appointments and assign work to technicians

Communicate with technicians to ensure timely completion of work

Keep customers informed on service progress and any changes or additional work needed

Explain repair details, charges, and warranties to customers clearly

Ensure high levels of customer satisfaction through excellent service

Handle customer complaints or concerns professionally and promptly

Maintain accurate records of services, invoices, and warranties

Promote service specials, products, and additional services when appropriate

Qualifications:

High school diploma or equivalent; additional technical or customer service training is a plus

Previous experience in a service advisor, automotive, or customer service role preferred

Strong communication and interpersonal skills

Ability to work in a fast-paced environment and handle multiple tasks

Basic mechanical knowledge and understanding of vehicle systems

Proficient in using service software and Microsoft Office applications

Valid driver s license

2-4 years of Automotive industry experience

Company Industry

  • Automotive
  • Auto Accessories

Department / Functional Area

  • Business Development

Keywords

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