Helpdesk Department Head

2 weeks ago

As Sālimīyah, Hawalli, Kuwait Lothan Hospital Full time

The ideal candidate will have strong leadership skills, a deep understanding of call center operations, and experience with systems such as SESCO to track and monitor key performance indicators (KPIs).

Requirements:

  • Bachelor's degree or equivalent work experience.
  • Proven experience as a Call Center Supervisor or Team Lead.
  • Strong knowledge of call center operations, performance metrics, and KPIs.
  • Experience with call center systems such as SESCO, CRM tools, or similar.

  • Call Center Supervisor

    2 weeks ago

    As Sālimīyah, Hawalli, Kuwait Lothan Hospital Full time

    We are seeking a dedicated and detail-oriented Call Center Supervisor to oversee the daily operations of our call center team. The Call Center Supervisor will be responsible for managing, coaching, and motivating a team ensuring high-quality service, and achieving performance goals. The ideal candidate will have strong leadership skills, a deep understanding...