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Restaurant Relationship Manager

3 weeks ago

Kuwait City, Al Asimah DELIVEROO Full time
Key Responsibilities:

The successful candidate will be responsible for the following key responsibilities:

  • Manage a portfolio of small to medium size partners, ensuring world-class customer service and building strong partnerships with Deliveroo and our restaurants.
  • Negotiate with partners to secure favorable outcomes, including contracts, renewals, extensions, product launches, and advertising revenue.
  • Act as the point representative of your partners, liaising effectively with our teams to resolve partner needs and provide exceptional customer service.
  • Develop and execute customized account plans to drive growth and improve operational performance.
  • Identify opportunities for growth and improvement, analyzing market trends and competitor activity.


Requirements:
  • 2+ years experience in an Account Management role or similar.
  • Strong relationship building skills, with clear evidence of producing results.
  • Excellent written and verbal communication skills.
  • BSc/BA in business, engineering, economics, or a related field is preferred.
  • Experience with Excel, Google Sheets, or formula-based tools.
  • A self-starter; proactive and always thinking of what the next step needs to be in order to future-proof the operations.
  • Solution-oriented individual using data to back decision-making.
  • Exceptional stakeholder management, with resilience and maturity to face challenges from senior members of the business and deliver a positive outcome.
  • A fantastic communicator with a 'get it done' mindset, well-organized and efficient.
  • Looker and Power BI experience are a plus.
  • Fluency in English and Arabic is essential.