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Retail Customer Experience Specialist

3 weeks ago

Kuwait City, Al Asimah beBeeCustomer Full time

Deliver exceptional customer experiences and maintain a clean, inviting store environment to drive sales growth.


Key Responsibilities:
  • Maintain a visually appealing store environment by tidying and replenishing stock while assisting customers.
  • Provide friendly and efficient service at the tills, handling queries, voids, and returns with a focus on customer satisfaction.
  • Collect customer feedback through surveys and collaborate with your Line Manager to improve stock availability based on customer needs.
  • Assist with fitting room standards, provide size and style assistance, and organize and prepare returns efficiently.
  • Enhance product presentation through visual merchandising and ensure correct pricing and signage to maximize sales potential.
  • Keep the stockroom organized, safe, and accessible, handling deliveries and stock movements effectively.
  • Participate in stock counts, manage stock handling duties, and engage in in-store communication and team meetings to foster a collaborative work environment.
  • Follow safety protocols to protect people, property, and premises, reporting issues promptly and promoting a safe working environment in line with health and safety guidelines.
Requirements:
  • At least high school graduate with strong communication skills and proficiency in English/local language.
  • Previous experience in a retail environment is an advantage, but not required. Experience working in a busy, team-oriented environment is essential.
  • Desire to provide excellent customer service, flexibility, and eagerness to learn are key qualities for this role.
  • Honesty and integrity are expected, as well as confidence, presentability, positivity, proactivity, and self-motivation.
  • Experience in fashion retail and knowledge of international brands are advantages, but not necessary.
What We Offer:
  • A supportive and dynamic work environment that fosters growth and development.
  • The opportunity to work with a leading brand and contribute to its success.
  • Competitive compensation and benefits package that recognizes your hard work and dedication.
  • Professional training and development opportunities to enhance your skills and knowledge.
How to Apply:

If you are a motivated and customer-focused individual who thrives in a fast-paced retail environment, please submit your application to join our team today