Compliance Coordinator

2 weeks ago


Al Ahmadi, Al Aḩmadī, Kuwait beBee Careers Full time

Main Responsibilities

  • Contact Center Operations: Ensure the Ameyo telephonic system is functioning correctly, including publishing IVR messages in multiple languages and tracking agent productivity.
  • Agent Evaluation: Monitor agent calls to ensure adherence to calling scripts and evaluate the quality of calls.
  • SMS and WhatsApp Management: Send SMS and WhatsApp messages based on campaigns, track their effectiveness, and send direct links to customers.
  • Field Visit Tracking: Monitor field visits and liaison with external agencies as required.
  • Customer Support: Handle customer complaints, inquiries, and provide timely resolutions.
  • Quality Control: Review and provide feedback on customer interactions.


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