Credit Compliance Coordinator

3 weeks ago


Al Ahmadi, Al Aḩmadī, Kuwait HealthCare Dynamics Gen. Trading Company W.L.L Full time

Job description:

PRINCIPAL DUTIES:

  • Ameyo Telephonic System:
    • Publish IVR (Outbound) in English and Arabic
    • Daily tracking of agents' calls and productivity
    • Customer feedback across communication tools (SMS, WhatsApp, mobile calls)
  • Agents Call Evaluation:
    • Monitor agents' calls to ensure calling scripts are followed
    • Monitor quality of the calls and call duration
  • SMS, WhatsApp for Business & Direct Link Communication:
    • Send SMS based on various campaigns using SMS scripts through WhatsApp
    • Track the SMS/WhatsApp effectiveness and cost
    • Send direct link to defaulting customers
  • Tracking of Field Visits and Effectiveness, Liaisoning with External Agency
  • Fresh Chats: Handling customer complaints, inquiries, and providing timely resolution of issues
  • Skipper Flagging: Independent checking of skipper flagging from PACI and MOI website
  • Review and provide customer follow-up feedback to supervisors

Skills, Knowledge, and Experience:

  • Kuwaiti candidate, bilingual
  • Positive attitude
  • Adaptable
  • Team player
  • Ability to take initiative
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