Credit Compliance Coordinator
3 weeks ago
Job description:
PRINCIPAL DUTIES:
- Ameyo Telephonic System:
- Publish IVR (Outbound) in English and Arabic
- Daily tracking of agents' calls and productivity
- Customer feedback across communication tools (SMS, WhatsApp, mobile calls)
- Agents Call Evaluation:
- Monitor agents' calls to ensure calling scripts are followed
- Monitor quality of the calls and call duration
- SMS, WhatsApp for Business & Direct Link Communication:
- Send SMS based on various campaigns using SMS scripts through WhatsApp
- Track the SMS/WhatsApp effectiveness and cost
- Send direct link to defaulting customers
- Tracking of Field Visits and Effectiveness, Liaisoning with External Agency
- Fresh Chats: Handling customer complaints, inquiries, and providing timely resolution of issues
- Skipper Flagging: Independent checking of skipper flagging from PACI and MOI website
- Review and provide customer follow-up feedback to supervisors
Skills, Knowledge, and Experience:
- Kuwaiti candidate, bilingual
- Positive attitude
- Adaptable
- Team player
- Ability to take initiative
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Al Ahmadi, Al Aḩmadī, Kuwait beBee Careers Full timeAbout the Role:This position is critical in ensuring the effective management of credit compliance and risk within our organization. The successful candidate will possess excellent analytical and problem-solving skills, with the ability to work independently and as part of a team.Responsibilities:Regulatory Compliance: Ensure adherence to all relevant credit...
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