Senior Patient Coordinator
12 hours ago
As a key member of our International Hospital Kw team, you will play a vital role in delivering exceptional patient services and ensuring seamless hospital experiences for all patients.
About the Role:
We are seeking an experienced Admission Officer to join our dynamic team. In this exciting position, you will be responsible for coordinating patient appointments, communicating with healthcare professionals, and providing top-notch information services to patients.
Key Responsibilities:
• Listen attentively to patients to fully understand their needs and requirements.
• Verify patient identification through Civil ID and insurance cards, ensuring accurate documentation and record-keeping.
• Request necessary documents from patients before admission, including marriage certificates, nationality IDs, and passport copies.
• Update patient data in our system, including contact information and medical history.
• Process billing for cash-paying patients, obtaining signatures and distributing invoices as required.
• Review approval conditions prior to admission, explaining package details and informing patients about any rejected codes or items.
• Collect down payments for rejected services or items, if applicable.
• Obtain signatures from patients on admission documents related to their insurance companies, except in emergency cases.
• Maintain confidentiality at all times, avoiding sensitive conversations in public areas.
• Ensure the admission office remains clean and tidy, adhering to hospital standards.
Requirements:
• A high university degree or equivalent qualification.
• At least two years' experience in a similar role within a hospital setting.
• Proficiency in Arabic and English language skills.
• Excellent computer literacy and proficiency in standard office equipment.
• Outstanding communication and interpersonal skills, both written and verbal.
• Ability to work flexible shifts, as required.
Benefits and Opportunities:
This is an excellent opportunity for a motivated and detail-oriented individual to join our team and contribute to the delivery of exceptional patient services. If you are passionate about providing outstanding customer service and have a keen eye for detail, we encourage you to apply.
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