Patient Experience Manager

22 hours ago


Kuwait City, Al Asimah Inaya Medical Center Full time
Key Responsibilities
  • Supervise and support customer service teams to ensure high-quality patient care.
  • Address and resolve patient concerns, complaints, and inquiries in a professional manner.
  • Monitor and enhance patient satisfaction through feedback-driven improvements.
Team Supervision & Training
  • Train, mentor, and evaluate customer service representatives to maintain high standards.
  • Schedule shifts and manage team performance for seamless operations.
  • Conduct regular team meetings to communicate updates, policies, and best practices.
Operational Management
  • Oversee appointment scheduling to optimize efficiency.
  • Ensure accurate patient registration, insurance verification, and billing support.
  • Monitor front-desk workflows and suggest improvements for efficiency.
  • Collaborate with medical and administrative teams for smooth coordination.


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