
IT Process Improvement Lead
1 day ago
We are looking for a talented IT Process Improvement Lead to join our team at the National Bank of Kuwait. As a key member of our technology department, you will be responsible for identifying areas of improvement and implementing process improvements to drive business efficiency and effectiveness.
Key Responsibilities:
- Analyze business processes and identify areas of improvement.
- Develop and implement process improvements to drive business efficiency and effectiveness.
- Liaise with stakeholders to understand business requirements and develop technical documentation.
- Work collaboratively with IT teams to design and implement automation solutions.
- Capture and evaluate technical requirements for automation projects.
- Develop complex business requirements using available automation tools.
- Monitor SLAs and take necessary actions to expedite where applicable.
Requirements:
- Minimum academic qualifications of a Bachelor's Degree.
- 4+ years of development experience supporting projects in an enterprise environment.
- 2+ years of development experience supporting projects in a banking environment.
- 2+ years of experience in automation development.
- Good knowledge of MS Office (especially Excel, PowerPoint, Word, & Visio).
- Experience in automation frameworks, tools, and best practices (e.g. BluePrism, ABBYY, ITIL, COBIT, etc.).
Skills:
- Ability to work across multiple lines of business and functional teams in a banking environment.
- Ability to collect, analyze, and take decisions based on data collected.
- Strong communication skills with the ability to manage numerous stakeholders, negotiation of deadlines and requirements, management of expectation, recommendations, quality of outputs, etc.
- Ability to work in a fast-paced changing environment, to multi-task and meet deadlines.
- Experience with business financial management, compliance, and regulatory requirements, program management, change management, and risk management.
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