TSC Customer Support

Proven experience in customer service or support roles, demonstrating exceptional communication and problem-solving skillsStrong interpersonal skills with the ability to empathize with customers and address their needs effectivelyProficiency in using customer support tools and software to manage tickets, inquiries, and escalationsExcellent multitasking...

Strong customer support and customer service skillsAbility to analyze customer needs and provide appropriate solutionsTechnical support experienceExcellent communication and interpersonal skillsStrong problem-solving and analytical skillsAbility to work well in a team environmentExperience in sales is a plus

Serve as the first point of contact for customers, providing timely and professional assistance via phone, email, and live chat.Address customer inquiries, concerns, and feedback with empathy and efficiency, ensuring a positive resolution to every interaction.Troubleshoot technical issues and guide customers through product features and functionalities.

Lead a team of Technical Support Engineers who work with our customers to resolve customer issues.Consistently coach and provide actionable feedback to promote career development while maintaining support standards.Ensure individual and team goals are met.Assist with navigating resolutions to challenging incidents and customer escalations.Participate in the...

Strong customer support and customer satisfaction skillsKnowledge of phone etiquette and ability to handle high volume of callsExcellent customer service and customer experience skillsStrong verbal and written communication skills in English and ArabicAbility to adapt to new technologies and product offeringsBachelor's degree in Business Administration,...

This is a full-time on-site role for a Customer Care Officer. The Customer Care Officer will be responsible for providing customer support and maintaining customer satisfaction. Specifically, the Customer Care Officer will handle customer inquiries, complaints and feedback, and will collaborate with internal teams to address customer needs.

Strong customer satisfaction skills, with the ability to analyze and provide solutions for customer issuesExcellent analytical skills, with the ability to interpret data in order to contribute to customer successStrong communication skills, both verbal and written, with the ability to interact with customers effectivelyCustomer support experience, with the...

Design and implement technical solutions using the API based on customer needs.Advise customers on product architecture and best practices for API usage.Provide ongoing technical support, including debugging and issue resolution.Proactively identify and implement fixes and improvements in the Enode codebase.

Feedback Collection: Gather and analyze customer feedback to enhance our products/services and overall customer experience, with a focus on staying abreast of Web3 trends.Training and Education: Provide training sessions and educational resources to ensure clients optimize the use of our products/services, especially those related to Web3 technologies.Event...

Initiate and coordinate the implementation of clients for designated regionsMediate between all deugro departments required to engage for a successful client onboardingSupport and guide the regional stakeholders in Sales and Operations in implementing and re-engineering named accountsEnsure that customer’s needs and expectations are met throughout the...

Develop and execute a comprehensive customer success strategy, including account management and support plans, to drive customer satisfaction, retention, and expansion.Drive best practices for your department which in turn would help drive consistency and support future scale.Serve as the executive point of contact for key customer accounts, building strong...

Roles & Responsibilities The Role:Commercial excellence is a strategic role that provides comprehensive support across all commercial functions leveraging on data and technology. The Commercial Excellence will drive the objective alongside country leaders to improve sales performance, drive operational efficiencies and equip the commercial teams with the...

Our Support Analyst will provide first-class support to our end-user community as we implement our new ERP, CRM, and CPQ business applications. The Support Analyst will triage and action user support requests, ensuring first-class customer service as you communicate, resolve, or escalate issues and change requests.As a member of a small, focused solution...

Provide digital training sessions as onboarding support for first time users, and for existing customers to ensure they can optimally navigate our digital products, training resources, and overall organizationWork closely with the Regional CSM to adapt and last-mile customer-facing presentations and supporting documentation for both the rep and the...

Native or near-native English ability (additional languages a plus).A problem-solver - clients have a million different thoughts and concerns, and bending them into what we offer and how we can help can require real thought.A head for detail - you will be juggling phone calls, chats, emails and being organized is crucial for success.A head for numbers - we...

Respond to technical customer requests in accordance with our SLAs and own them until resolution.Provide valuable customer feedback to the product team and identify opportunities for product improvements or solutions to common issues.Proactively identify, develop and maintain support knowledge documentation.

● Provide effective customer service by leveraging in-depth knowledge of company products.● Collaborate with cross-functional teams to surpass customer service expectations.● Troubleshoot installation and testing issues across various programming languages and build environments.● Escalate issues to the L3 team and the Support Manager based on...

Manages an assigned book of business and builds, expands, and solidifies relationships with existing clients via necessary sales and support visits, calls, emails, and presentations with the expectation of creating, advancing, and closing revenue opportunities within an assigned territory.Must be able to effectively identify, communicate and work through...

Provide first-line technical support to customers via various channels including phone, email, and chat.Diagnose and troubleshoot technical issues related to our SaaS platforms, including but not limited to software functionality, configuration, and integration.Collaborate closely with internal teams, including Product Development and QA, to escalate and...

Lead, coach and manage the Client Support SpecialistsDrive continuous development and performance management of your teamBe the Voice of the Customer (VoC): use data/feedback from customers, understand their pain points and implement workflow optimisationsBe a Deel Ambassador and hands-on leader: when needed, act as point of escalation for difficult cases...