Reservations Agent

4 weeks ago


Kuwait City IHG Hotels & Resorts Full time
  • Manage telephone and email inquiries promptly and professionally and following brand standards, ensuring accuracy and attention to detail at all times
  • Consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel
  • Ensuring enquiries are managed to maximize sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
  • Understand seasonal and historical trends to ensure maximum occupancy and average room rates
  • Identify new contacts, develop sales leads, and respond to sales opportunities to maximize revenue
  • Produce quotations and written confirmation to all clients
  • Monitor guest satisfaction regularly and resolve any outstanding issues to ensure future business
  • Maintain a thorough understanding of hotel facilities and processes and contribute to a culture of high-quality standards for relationship building, guest services, selling techniques, and billing and processing contracts.
  • Ensure bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate.
  • Actively working as part of a team to achieve the department objectives and budget
  • Actively consider prevention, recovery, and investigation of any complaints
  • Take over any other tasks and special projects that arise during business.


  • Kuwait City Talent Bridge HR Consultancy Dubai Full time

    Reservation Agent & Reservation Supervisor (Arabic Speaking) Kuwait Do you thrive in a dynamic environment and possess a passion for exceeding guest expectations Are you a detailoriented individual with exceptional communication skills and fluency in Arabic If you have experience in a 5star hotel setting and a desire to build a rewarding career in...

  • Reservation Agent

    1 month ago


    Kuwait City Marriott International Full time

    Job Number 24159068Job Category ReservationsLocation Four Points by Sheraton Kuwait, Fahd Al Salem Street, Kuwait City, Kuwait, Kuwait VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Reservation Agent

    1 month ago


    Kuwait City, Al Asimah Marriott International Full time

    Job Number Job Category ReservationsLocation Four Points by Sheraton Kuwait, Fahd Al Salem Street, Kuwait City, Kuwait, Kuwait VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs...

  • Reservations Agent

    6 months ago


    Kuwait City MARRIOTT HOTELS Full time

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...

  • Reservation Agent

    6 months ago


    Kuwait City Mövenpick Hotels & Resorts Full time

    Under the guidance and supervision of the Revenue & Reservations in charge and within the limits of the established Mövenpick Hotels & Resorts policies and OSM (Operational Standards Manual), Receive and handle all reservations, work to and with management and strive to learn more each day. Show initiative to improve existing methods and refine...


  • Kuwait City Grand Hyatt Full time

    QualificationsAn ideal candidate will have: Minimum one year prior experience in reservations.Must have computer and systems proficiencies; particularly Microsoft Windows and Office.Experienced with Opera (PMS), Reserve.Excellent verbal and written communication skills.

  • Travel Agent

    2 months ago


    Kuwait City Al Jaser Travels Full time

    This is a full-time on-site role for a Travel Agent at Al Jaser Travels in Kuwait City. The Travel Agent will be responsible for handling reservations, providing excellent customer service, arranging travel accommodations, managing car rentals, and driving sales. The Travel Agent will also be responsible for creating memorable travel experiences and offering...


  • Kuwait City Precision Hire Solution Full time

    Job Number Job Category Reservations Location Courtyard Kuwait City Al Shuhada Street Kuwait City Kuwait Kuwait VIEW ON MAP Schedule FullTime Located Remotely N Relocation N Position Type NonManagement POSITION SUMMARYProcess all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine...

  • Front Desk Agent

    2 days ago


    Kuwait City Precision Hire Solution Full time

    As a Front Desk Agent you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle checkin and checkout processes respond to guest inquiries and ensure a smooth and positive experience throughout their visit. Additionally you will maintain accurate guest records handle reservations...

  • Concierge Agent

    2 months ago


    Kuwait City Four Seasons Hotels and Resorts Full time

    Supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request.Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possibleAssists guests in all inquiries in connection with hotel services, hours of operations,...

  • Guest Service Agent

    5 months ago


    Kuwait City Accor Full time

    Manage arrivals and departures of everyone visiting our hotelProvide exceptional guest service by responding to guest requests efficiently and courteouslyMaintain a high level of professionalism and accuracy with all accounting functionsCommunicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are...

  • Front Desk Agent

    2 months ago


    Kuwait City Mövenpick Hotels & Resorts Full time

    We are looking for a friendly, professional, and detail-oriented Front Desk Receptionist to join our team. You will be the first point of contact, providing exceptional guest service and administrative support. What is in it for you:Employee benefit card offering discounted rates at Accor worldwideLearning programs through our AcademiesOpportunity to develop...