Reservations Agent
4 weeks ago
- Manage telephone and email inquiries promptly and professionally and following brand standards, ensuring accuracy and attention to detail at all times
- Consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel
- Ensuring enquiries are managed to maximize sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
- Understand seasonal and historical trends to ensure maximum occupancy and average room rates
- Identify new contacts, develop sales leads, and respond to sales opportunities to maximize revenue
- Produce quotations and written confirmation to all clients
- Monitor guest satisfaction regularly and resolve any outstanding issues to ensure future business
- Maintain a thorough understanding of hotel facilities and processes and contribute to a culture of high-quality standards for relationship building, guest services, selling techniques, and billing and processing contracts.
- Ensure bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate.
- Actively working as part of a team to achieve the department objectives and budget
- Actively consider prevention, recovery, and investigation of any complaints
- Take over any other tasks and special projects that arise during business.
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Reservation Agent Reservation Supervisor
2 months ago
Kuwait City Talent Bridge HR Consultancy Dubai Full timeReservation Agent & Reservation Supervisor (Arabic Speaking) Kuwait Do you thrive in a dynamic environment and possess a passion for exceeding guest expectations Are you a detailoriented individual with exceptional communication skills and fluency in Arabic If you have experience in a 5star hotel setting and a desire to build a rewarding career in...
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Reservation Agent
1 month ago
Kuwait City Marriott International Full timeJob Number 24159068Job Category ReservationsLocation Four Points by Sheraton Kuwait, Fahd Al Salem Street, Kuwait City, Kuwait, Kuwait VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...
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Reservation Agent
1 month ago
Kuwait City, Al Asimah Marriott International Full timeJob Number Job Category ReservationsLocation Four Points by Sheraton Kuwait, Fahd Al Salem Street, Kuwait City, Kuwait, Kuwait VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs...
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Reservations Agent
6 months ago
Kuwait City MARRIOTT HOTELS Full timeProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...
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Reservation Agent
6 months ago
Kuwait City Mövenpick Hotels & Resorts Full timeUnder the guidance and supervision of the Revenue & Reservations in charge and within the limits of the established Mövenpick Hotels & Resorts policies and OSM (Operational Standards Manual), Receive and handle all reservations, work to and with management and strive to learn more each day. Show initiative to improve existing methods and refine...
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Cluster Reservations Agent
2 months ago
Kuwait City Grand Hyatt Full timeQualificationsAn ideal candidate will have: Minimum one year prior experience in reservations.Must have computer and systems proficiencies; particularly Microsoft Windows and Office.Experienced with Opera (PMS), Reserve.Excellent verbal and written communication skills.
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Travel Agent
2 months ago
Kuwait City Al Jaser Travels Full timeThis is a full-time on-site role for a Travel Agent at Al Jaser Travels in Kuwait City. The Travel Agent will be responsible for handling reservations, providing excellent customer service, arranging travel accommodations, managing car rentals, and driving sales. The Travel Agent will also be responsible for creating memorable travel experiences and offering...
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Reservation Agent Arabic Speaker
1 week ago
Kuwait City Precision Hire Solution Full timeJob Number Job Category Reservations Location Courtyard Kuwait City Al Shuhada Street Kuwait City Kuwait Kuwait VIEW ON MAP Schedule FullTime Located Remotely N Relocation N Position Type NonManagement POSITION SUMMARYProcess all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine...
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Front Desk Agent
2 days ago
Kuwait City Precision Hire Solution Full timeAs a Front Desk Agent you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle checkin and checkout processes respond to guest inquiries and ensure a smooth and positive experience throughout their visit. Additionally you will maintain accurate guest records handle reservations...
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Concierge Agent
2 months ago
Kuwait City Four Seasons Hotels and Resorts Full timeSupervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request.Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possibleAssists guests in all inquiries in connection with hotel services, hours of operations,...
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Guest Service Agent
5 months ago
Kuwait City Accor Full timeManage arrivals and departures of everyone visiting our hotelProvide exceptional guest service by responding to guest requests efficiently and courteouslyMaintain a high level of professionalism and accuracy with all accounting functionsCommunicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are...
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Front Desk Agent
2 months ago
Kuwait City Mövenpick Hotels & Resorts Full timeWe are looking for a friendly, professional, and detail-oriented Front Desk Receptionist to join our team. You will be the first point of contact, providing exceptional guest service and administrative support. What is in it for you:Employee benefit card offering discounted rates at Accor worldwideLearning programs through our AcademiesOpportunity to develop...