Guestroom Attendant

1 month ago

Kuwait City Four Seasons Hotels and Resorts Full time
  • Housekeeping attendant is directly responsible for the day-to-day key processes in his/her area of work.
  • Assists his/her supervisor in executing the day-to-day operational requirements.
  • Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.
  • Attends all scheduled training sessions.
  • Actively offers operational, employee and customer (internal and external) related feedback to management.
  • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
  • Adheres to the hotel's code of conduct and grooming & hygiene standards.
  • Actively participates in briefings and meetings.
  • Maintains a clean and orderly work area and promotes a safe working environment.
  • Cleans and guest rooms and public areas as assigned and in accordance with hotel standards; stocks and maintains the linen closet.
  • Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.
  • Provides genuine hospitality and recognition in the work area. Promotes hotel services and products.
  • Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.
  • Is proficient in the safe handling of all relevant equipment and machinery, reports defects and accidents to management immediately.
  • Maintain a high standard of personal appearance – ensuring that your uniform is clean and presentable. Hair should be clean and tidy.
  • Check, clean and restock all public area restrooms, all lobby areas, the fitness room and the fitness center.
  • Responsible for collecting and signing for work sheet and master key at the start of duty. Report any loss of key immediately.
  • Responsible for reporting any malfunctioning equipment.
  • Immediately report and hand into Housekeeping Office any property or guest keys found in ‘check out’ rooms.
  • Carry out any other cleaning duties as specified by your supervisor.
  • Keep service pantries tidy and correctly stocked and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order.
  • To be responsible for reporting to Supervisor the rooms which do not require service, or which have DND signs in his / her assigned area.
  • Report to supervisor any blankets, bedspreads, valances etc. that need changing.
  • Complete deep cleaning of rooms as allocated by Supervisor.
  • Report to your supervisor anything or anyone suspicious.

  • Guestroom Attendant

    3 months ago

    Kuwait City Four Seasons Hotels and Resorts Full time

    Housekeeping attendant is directly responsible for the day to day key processes in his/her area of work.Assists his/her supervisor in executing the day to day operational requirements.Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.Attends all scheduled training...