Guestroom Attendant

4 months ago

Kuwait City Four Seasons Hotels and Resorts Full time

Housekeeping attendant is directly responsible for the day to day key processes in his/her area of work.
Assists his/her supervisor in executing the day to day operational requirements.
Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.
Attends all scheduled training sessions.
Actively offers operational, employee and customer (internal and external) related feedback to management.
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
Adheres to the hotel's code of conduct and grooming & hygiene standards.
Actively participates in briefings and meetings.
Maintains a clean and orderly work area and promotes a safe working environment.
Cleans and guest rooms and public areas as assigned and in accordance with hotel standards; stocks and maintains the linen closet.
Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.
Provides genuine hospitality and recognition in the work area. Promotes hotel services and products.
Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.