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Account manager, soho

1 month ago

Kuwait City, Al Asimah LxbfYeaa Full time
Responsibilities:

Proactively identify, qualify, and win new Data Centre customers.
Develop a strategy to win targeted major accounts from ISP competitors.
Identify client requirements and prepare a strategic suitable proposal to meet those requirements.
Participate in marketing and product development discussions to better analyze customer and market IT needs.
Keep abreast of market changes & new technologies, proactively predicting and utilizing market opportunities for future business growth.
Identify potential new clients and business opportunities related to Cloud, Io T, and SAP.
Generate ways to attract new clients through marketing, tailored offers, and specific bundles.
Liaise with clients to identify their needs and ensure the presales team prepares the proposal with the right requirements.
Handle client escalations, if any.
Assist the collection team in ensuring that clients pay on time.
Communicate client agendas to other staff members, especially presales and operations teams.
Maintain a good understanding of clients and their business strategies, suggesting IT and cloud solutions that help customers cut costs and improve their business.
Act as the first point of contact for company clients. YTD Billed Revenue Achievement must be greater than or equal to 100% of YTD Billed Revenue Target.
The weighted Annual Contract Value of pipeline opportunities related to cloud and data centre must be greater than or equal to 3 times the annual New Revenue target.
The Coaching Session Fulfilment Rate must be greater than or equal to 90%.
Be the first point of contact for large specialized, high-end, or multinational corporate enquirers that have been referred and qualified by Corporate Lead Management.
Develop ongoing relationships with product managers, solution specialists, and the development team to identify opportunities for growth within specific target segments.
Support Service Account Managers in B2 B Sales who have personal contacts to deal with large multinationals, with technical issues and relationship management as required.
Provide on-the-job coaching to Service Account Managers to ensure knowledge is shared and sales skills are developed.
Work to meet (or exceed) agreed billed revenue targets throughout the financial year.

Sales Management:

Use the prescribed Sales Force Automation tool (SFA) or standard Excel Template to record sales opportunities, ensuring they are:

Complete
Up-to-date
Accurate

Utilize the Ooredoo Way of Opportunity Management (The 5 Gate process) to manage sales opportunities through the sales cycle.

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