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People Experience Manager

1 month ago

Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Jazeera Airways is seeking a dynamic and people-focused People Experience Manager to play a pivotal role in shaping a workplace culture that is inclusive, engaging, and aligned with our organizational values. In this role, the incumbent will lead people-centric programs and initiatives that enhance the overall employee experience across every stage of the employee lifecycle.

Responsibilities and duties:

1. Talent Management & Performance Development

  • Support the implementation and oversight of performance management processes, ensuring consistency and effectiveness in goal setting, mid-year, and year-end evaluations.
  • Guide managers and employees on using the performance management system effectively—facilitating goal setting, feedback, and development planning.
  • Utilize performance data analytics to identify trends, productivity gaps, and opportunities for improvement.
  • Partner with department heads on career development initiatives, focusing on identifying and nurturing high-potential talent.

2. Employee Engagement & Retention

  • Design and lead employee engagement strategies, campaigns, and events aimed at enhancing morale and organizational commitment.
  • Conduct regular engagement surveys, analyze results, and drive action plans in collaboration with business leaders.
  • Conduct thorough exit interviews, analyze turnover trends, and recommend retention strategies.

3. Employee Relations & Investigations

  • Lead employee relations efforts, including handling grievances, conducting disciplinary meetings, investigations, and conflict resolution.
  • Ensure fair and consistent application of company policies while maintaining a positive and legally compliant workplace environment.

4. Talent Mapping & Succession Planning

  • Design and manage the succession planning process and talent review framework.
  • Collaborate with leadership to identify critical roles and develop succession pipelines.
  • Maintain talent dashboards and support development plans for key talent.

5. Assessment Centre Implementation

  • Oversee the planning and execution of assessment centers for internal promotions, leadership identification, and capability assessment.
  • Partner with assessors, analyze results, and align outcomes with development and career plans.

6. Compensation, Rewards & Benefits

  • Assist in the development, review, and management of competitive compensation structures and employee benefits programs.
  • Conduct market benchmarking and compensation surveys to ensure external competitiveness and internal equity.
  • Provide insights and recommendations on pay structures, incentives, and rewards in alignment with business strategy and market standards.

7. Labor Law & Regulatory Compliance

  • Ensure compliance with local labor laws and employment regulations.
  • Serve as the company's point of contact for labor inspections and provide guidance to leadership on legal employment practices.
  • Maintain up-to-date knowledge of changes in labor legislation and their impact on company policies.

8. Business Partnering

  • Act as a strategic HR advisor to assigned business units, translating business priorities into effective HR solutions.
  • Work closely with business leaders to support workforce planning, team performance, and culture shaping initiatives.

9. Strategic HR Projects

  • Lead key HR initiatives such as Talent Mapping, Assessment Centre, diversity and inclusion programs, and Employer Value Proposition (EVP) development.
  • Drive innovation and continuous improvement in HR services and programs.

Requirements and Qualifications:

  • Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree or HR certification (e.g., PHRI, SPHRI, CIPD, SHRM-CP) preferred
  • Minimum 12 years of experience in HR, with a focus on talent management, performance management, and/or compensation and rewards and atleast 5 years in a team-lead role in the above areas preferably in a commercial airlines.
  • Strong understanding of talent management principles, performance evaluation processes, and compensation practices.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to interpret data and make data-driven recommendations.
  • Strong project management skills with the ability to manage multiple initiatives simultaneously.
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