Sr. Software Developer

1 week ago

Kuwait City, Al Asimah Viacomms Telecom KSCC Full time

Job Purpose Summary:

The Senior CX Software Developer is responsible for designing, developing, and maintaining custom solutions within the Customer Experience platforms (Genesys, Zendesk, Avaya AXP, etc.), including apps, widgets, and integrations with other systems using APIs and SDKs. The Senior CX Developer is the guru in redefining customer support through cutting-edge CX development.

Key Responsibilities and Accountabilities:

  • Design, develop, and maintain custom solutions using CX platforms (Genesys, Zendesk Sunshine, Avaya AXP, etc.).
  • Create and enhance CX apps and widgets and integrate them with other systems using APIs and SDKs.
  • Collaborate with cross-functional teams to integrate CX instances with other systems.
  • Develop and maintain APIs to facilitate data flow between CX platforms and various applications.
  • Implement automation rules and custom workflows to enhance customer support processes.
  • Continuously assess and improve automation strategies to align with business goals.
  • Stay informed about the latest CX apps and tools in the marketplace.
  • Evaluate, recommend, and implement relevant apps to improve the functionality of CX solutions.
  • Provide technical support, collaborating with IT and other teams to ensure timely resolution.
  • Testing of custom developments to identify and address potential issues.
  • Promote Viacomms' image and communicate quality messages at all times.

Relevant Education, Knowledge, Experience, and Certifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5 Years experience as a Software Developer using REST APIs and SDKs.
  • 5 Years experience with CX platforms (Genesys, Zendesk, Avaya AXP, etc.).
  • Proficiency in configuring and customizing the CX platforms.
  • Strong understanding of customer support processes and best practices.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Engineering and Information Technology

Industries: IT Services and IT Consulting

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